As Customer Service Director EMEA at VSG, a Dover company, I currently lead a multinational team with focus on technical support and customer trainings.
I have 15 years of experience in customer service at various levels and 9 years of expertise in the garage equipment industry.
Throughout my career, I’ve worked across after-sales and product management, supporting end-users and B2B customers.
In 2024 I had the opportunity to lead an organizational change project by implementing a new CRM for customer service, improving customer satisfaction, efficiency, and transparency.
I believe in combining data-driven decision making with hands-on approach to continuously enhance the service experience, strengthen partnerships and deliver long-term value.
